Refund and Returns Policy

Thank you for shopping at Ellanutsandoil Store. We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Return Window
You have 24 hours to return an item from the date you received it. If 2 days have gone by since your purchase, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a return, please ensure that:

The item is unused and in the same condition that you received it.
The item is in its original packaging.
You have the receipt or proof of purchase.
3. Non-Returnable Items
Certain types of items cannot be returned. These include:

Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products, earrings, or undergarments) for hygiene reasons.
Downloadable software products.
Items marked as “Final Sale.”
4. The Return Process
To start a return, please follow these steps:

Email us at support@ellanutsandoil.com with your order number and the reason for the return.
Once your request is approved, we will send you instructions on where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
5. Shipping Costs
[Option A: Customer pays] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

[Option B: Store pays/Free Returns] We offer free returns! We will provide a prepaid shipping label once your return request is approved.

[Option C: Hybrid] If the return is due to our error (wrong item or defective product), we will cover the shipping costs. For all other returns, the customer is responsible for shipping.

6. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you once your refund has been processed.

If approved, you’ll be refunded to your original method of payment. Please note that it can take [Number, e.g., 5–10] business days for your bank or credit card company to process and post the refund.

7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different size or color, please email us at [Support Email Address].

8. Damaged or Wrong Items
If you receive a damaged item or the wrong product, please contact us immediately at [Support Email Address] with a photo of the item and your order number. We will send a replacement or issue a full refund at no extra cost to you.

Email: [Support Email]
Phone: [Phone Number]
Contact Form: [Link to Contact Page]

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